If you’ve sent funds to your Vesseo account but haven’t received them yet, please check the type of transaction you made and the usual processing time with the sender before contacting us.
If you did not receive the funds after the allotted time, please contact our Support Team by creating a support ticket here and share the following information about your transaction:
- Type Transaction
- Amount
- Date
- Screenshot of the transaction or photo of the payment receipt
- Reference number / transaction number
Once we have the transaction details, we'll review it and contact you as soon as possible.
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