Our support team is available to assist you from Monday to Friday, 06:00–16:00 (Central Time).
You can reach out to our Support Team by creating a support ticket here. We will be happy to help!
Troubleshooting steps before contacting support
Before opening a ticket, we recommend trying these quick steps, as they often solve common issues:
- Completely close the application and reopen it.
- Clear the app’s cache and data (steps may vary by device).
- Restart your device and try again.
- Uninstall and reinstall the app (latest version is available in iOS and Android stores).
- Disable any VPN or security software and try again.
- Verify that your internet connection is stable. Prefer WiFi, or ensure mobile data is enabled.
- Try accessing your account from another device or internet network.
What to include in your support request
Sharing the right details helps us solve your issue faster. Please include:
Contacting us from another email? Please include your account email, plus your phone number and username.
- A clear description of the issue you're experiencing.
- Any error messages you saw.
- Screenshots or a short screen recording of the problem.
If it’s a transaction, please provide the transaction receipt and any other details that can help us track your transfer.
By following these steps and including this information, you’ll help us assist you more quickly and effectively.
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