Vesseo collaborates with different partners to provide our features, and each partner has its own dedicated support team.
If your issue is related to one of these partners (for example, a delayed transaction), we may refer you to their support team so they can assist you directly.
What you should know
- Vesseo is a non-custodial wallet, which means it doesn’t directly control all deposit or withdrawal processes.
- We work with third-party payment partners who handle functions like bank transfers or cash withdrawals.
- When we identify that your case involves one of these partners, we connect you with them to ensure a faster and more accurate resolution.
What to do next
- If we’ve informed you that your ticket was escalated to a partner, simply wait for their support team to email you with the next steps.
- If we’ve given you instructions to contact a partner directly, please follow the steps provided and reach out to them so they can continue assisting you.
- If the partner does not respond within 24 hours, or if you have additional questions in the meantime, reply to your original ticket and we’ll follow up to assist you further.
Unlock the power of the digital dollar and take control of your financial journey! Visit vesseoapp.com for the latest Vesseo news.
Unlock the power of the digital dollar and take control of your financial journey! Visit vesseoapp.com for the latest Vesseo news. |