Identity verification for QR payments

To activate QR payments, you first need to verify your identity (KYC). This helps us keep your account secure and prevent fraud.

How do I verify my identity?

Follow these steps in the app:

1. Open the Vesseo app
2. Tap the QR button on the home screen
3. On the next screen, select “Start” to begin the verification
4. Complete all the steps shown in the app

Once your identity is confirmed, you’ll receive a notification

Why was my verification rejected?

Your verification may be rejected for one of the following reasons:

• The photo of your ID is blurry or low quality
• Your ID is expired
• You uploaded the same side of your ID twice
• The document doesn’t match your identity (belongs to someone else)
• Your CPF (in Brazil) was rejected three times in a row
• Your email or ID number is already registered on another device

What if my account is blocked?

If your account is blocked, please contact our Support Team here, and we’ll help you recover access safely.