Bridge User FAQs

I have a question about a payment. How can I contact support?

You can reach out to our Support Team by submitting a ticket here. Avoid contacting our banking partners directly, as they are not best suited to help you.

My funds are missing or have not landed in my account.

Submit a ticket here and our Support Team will assist you. If you sent funds from your bank account, request a Trace ID for ACH payments or an IMAD for wires from your bank. Providing this information will help us track down the transaction faster.

When will the funds land in the account?

Next-day ACH transactions typically take 1–3 business days to arrive. Same-day ACH transactions sent before 4 p.m. EST will arrive the same day.
Wires can take a few hours to process, but will be completed the same day if received before 5 p.m. EST.

What is the minimum and maximum amount that I can send or receive?

For USDC transactions, the minimum amount is $2, and there’s no maximum deposit amount.

Where do I input the memo when making a payment?

Memos can be entered in the “Memo” or “Reference” field when creating an ACH or Wire transfer.

• For JP Morgan Chase and Mercury, the correct field is called “Message to Recipient.”

If you’re unsure, we recommend reaching out to your bank for guidance.

My bank doesn’t recognize the Routing Number for the payment. What should I do?

The correct routing numbers for Lead Bank are:

• 101019644 – Virtual accounts
• 101206101 – Most memo-based payments

Both can be verified on the FRB Services website (frbservices.org). The American Bankers Association (ABA) also provides an online lookup tool for routing numbers.

If you encounter errors, contact your bank’s support team and let them know that these routing numbers are officially listed.