If you're having trouble logging into your account, follow the steps below to rule out any technical issues. These actions usually solve most access problems.
- Completely close the application and reopen it.
- Clear the app’s cache and data (this process may vary depending on your device).
- Restart your device and try again.
- Uninstall and reinstall the app. You can download the latest version of Vesseo from the iOS and Android stores.
- Disable any VPN or security software you are using and try again.
- Verify that your internet connection is stable. We recommend connecting to a WiFi network, or ensuring that mobile data is enabled.
- Try from another device or internet network.
Still need help?
If none of the steps above worked, contact our Support Team by creating a support ticket here. We'll help you get back into your account.
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