If you're having trouble logging into your account, follow the steps below to rule out any technical issues. These actions usually solve most access problems.
Troubleshooting steps:
- Close the Vesseo app completely and reopen it
- Restart your device and try again
- Make sure the Vesseo app is up to date. You can download the latest version from the iOS or Android app stores
- Clear the app’s cache and data (steps may vary depending on your device)
- Disable any VPN or security software temporarily
- Check your internet connection. Use Wi-Fi if possible or make sure mobile data is enabled
- Try logging in from another device or internet network
Still need help?
If none of the steps above worked, contact our Support Team by creating a support ticket here. We'll help you get back into your account.
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